Contact Us

Emergencies: 0800 808 400

Use this number for level crossing emergencies and faults, blocked railway lines, damaged overhead wires, faulty alarms or barrier arms.

General enquiries

Email: contactus@kiwirail.co.nz 

Please note that from 20 December 2024 to 6 January 2025, the inbox will be monitored less frequently. Any non-urgent issues will be responded to in the new year.

Corporate office phone: 0800 801 070
After hours phone: 0800 801 070 extension 43042

International:  +64 4 498 3000

Auckland address: 604 Great South Road, Ellerslie 1051  Private Bag 92138, Auckland Mail Centre
Wellington address: Wellington Railway Station, 2 Bunny Street, Wellington  PO Box 593, Wellington 6140

Media enquiries

Phone: +64 4 498 2038
Email: mediaenquiries@kiwirail.co.nz

Freight

For all freight enquiries including schedules, bookings and pricing: 0800 351 351

Visit: www.kiwirailfreight.co.nz

Scenic trains

For all enquiries including routes, timetables, bookings and on board services for the Northern Explorer, TranzAlpine and Coastal Pacific journeys: 0800 TRAINS (0800 872 467)

International:  +64 4 495 0775
Email: bookings@greatjourneysnz.com

Interislander

Passenger (including sailing times, bookings and on-board services): 0800 802 802

Commercial vehicles: 0800 660 670

Email: freight@interislander.co.nz

Wellington Ferry Terminal - (04) 815 9617

Picton Ferry Terminal - (03) 520 3235

Permit enquiries

See National Permit Office Contact Details

RMA enquiries

Please contact environment@kiwirail.co.nz for affected party approval or questions about developing next to the rail corridor. See here for general information requirements.