Contact Us
Emergencies
A rail emergency includes any situation posing an immediate threat to the safety of railway assets, premises, or operations. This can involve collisions, derailments, fires, explosions, or other incidents with on-track rail equipment.
Emergency Contact Number:
0800 808 400
Use this number for:
- Level crossing emergencies and faults
- Blocked railway lines
- Damaged overhead wires
- Faulty alarms or barrier arms
General Enquiries
Corporate Office Phone:
0800 801 070
After Hours Phone:
0800 801 070 (extension 43042)
International:
+64 4 498 3000
Urgent Inquiries
For situations where third parties need quick access to the rail corridor, but there is no immediate safety threat, please contact us.
Please Note: This access is not guaranteed, and additional permissions, such as Traction and Rail Protection Support, may be required for approval.
Urgent Inquiries Contacts: (Links further down the page)
- Wellington Metro Access Inbox
- Auckland Access Inbox
- Auckland Project Access Inbox
- Northland Access Inbox
- Central North Island Access Inbox
- South Island Access Inbox
Definition of Urgent (Non-Emergency) Inquiries:
Urgent inquiries are those that require prompt attention and action but do not pose an immediate threat to safety or operations. Examples include:
- Requests for corridor access for maintenance or project work
- Situations needing quick resolution to prevent potential disruptions
- Issues that need to be addressed swiftly to maintain operational efficiency
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National Corridor Access / Permit to Enter Team
The National Corridor Access team at KiwiRail is dedicated to ensuring the safety and coordination of all activities within or near the rail corridor. Our primary responsibility is managing the Permit to Enter process, which is essential for maintaining the integrity and security of our rail network.
Whether you’re a contractor, utility provider, or involved in any activity near the rail corridor, our team is here to guide you through the Permit to Enter process, ensuring your work is carried out safely and efficiently.
For more information on how to apply for a Permit to Enter, please click here.
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National Corridor Manager: Paul Clarke
The National Corridor Manager at KiwiRail ensures the safe and efficient management of the rail corridor. This role involves:
- Safety Leadership: Ensuring all activities within the rail corridor follow strict safety protocols.
- Coordination: Working with teams and external parties to maintain smooth rail operations.
- Permit Oversight: Managing the Permit to Enter process for any work within the rail corridor.
- Impact Assessment: Evaluating and mitigating potential impacts on rail operations.
- Stakeholder Engagement: Collaborating with contractors, utility providers, and local authorities.
Contact National Corridor Manager
Please use as first point of contact regarding CAR / Permits, however, if you would like to speak to Paul directly
- Email Paul on:
- If you require a call back from Paul, please request one in your email.
Corridor Access Advisors:
Corridor Access Advisors at KiwiRail ensure safe and efficient access to the rail corridor.
Their role includes:
- Access Safety Checks: Conducting safety checks to ensure all work within the rail corridor is performed safely.
- Permit Issuance: Managing and issuing Permits to Enter for contractors and third parties.
- Permit Coordination: Coordinating activities to minimize disruptions and ensure smooth operations.
- Permit Customer Service: Providing support and guidance to all applicants.
- Applicant Compliance: Ensuring all activities comply with safety and regulatory standards.
Our Corridor Access Advisors are:
- Nadya Strom
- Natalia Kahui
- Sue Herd
- Vaipapa Jafat
Contact the Team
Email the team on:
Due to the high volume of calls we receive daily, please email us in the first instance. The entire team has access to this email and is the most efficient way to get hold of us:
Corridor Access Advisors are dedicated to maintaining a safe working environment within the rail corridor.
Please contact the team for the following:
- If you would like assistance or advice on how to apply for a Corridor Access Request (CAR)
- If you would like an update on your existing Corridor Access request (CAR)
(If known, please advise us of your eight digit CAR number in the email)
- If you require a call back from one of our Corridor Access Advisors.
(If known, please include the name of our team representative in your email)
Metropolitan Protection Manager - Brett Batty
Based in Auckland - Brett leads the Metro Protection Teams for Wellington and Auckland
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Wellington Access
Stew Gray - Wellington Protection Manager
Mobile: 027 536 9886
Michelle Grant - Protection Planner (Wellington)
Grant Mitchell - Protection Team Leader (Wellington)
Email: Wellington Metro Access Inbox
Permit to Enter Enquiries
Email:
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Lines
- North Island Main Trunk 0km to 59.96km
- Wairarapa Line 0km to 91.700km
- Johnsonville Line
- Melling Branch
- Gracefield Branch
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Auckland Access
Brett Batty - Metro Protection Manager
Iuuti Teaiaki - Planner Manager
Email: Auckland Access Inbox
Email: Project Access Inbox
Permit to Enter Enquiries
Email:
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Lines
- North Auckland Line 0km to 36.000km
- Newmarket Branch
- Onehunga Branch
- North Island Main Trunk 628.180km to 681.820km
- Manukau Branch
- Mission Bush Branch
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Regional Protection Manager - Kris Haitana
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Upper North Island Access
Kris Haitana - Regional Protection Manager
Mobile: 027 569 0662
James Lewis - Protection Planner (CNI)
Hamish Rodgers - Protection Team Leader (CNI)
Email: North Island Access Inbox
Permit to Enter Enquiries
Email:
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Lines
- East Coast Main Trunk
- Hautapu
- Waitoa Branch
- Kinleith Branch
- Mount Maunganui Branch
- Rotorua Branch
- Taneatua Branch
- Murupara Line
- North Island Main Trunk 347.276km to 628.180km
- Rotowaro Branch
- Stratford to Okahukura Line 81.586km to 143.350km
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Lower North Island Access
Kris Haitana - Regional Protection Manager
Mobile: 027 569 0662
James Lewis - Protection Planner (CNI)
Hamish Rodgers - Protection Team Leader (CNI)
Email: North Island Access Inbox
Permit to Enter Enquiries
Email:
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Lines
- North Island Main Trunk 90.000km to 346.830km
- Marton – New Plymouth Line
- Wanganui Branch
- Castlecliff Branch
- Kapuni Branch
- Stratford to Okahukura Line 0km to 81.586km
- Palmerston North to Gisborne Line 0km to 296.5km
- Palmerston North to Gisborne 296.500km to 390.400km
- Napier Port Branch
- Wairarapa Line 91.700km to 171.500km
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Northland Access
Brett Batty - Metro Protection Manager
Cheyenne Wikaira - Protection Planner
Email: Northland Access Inbox
Permit to Enter Enquiries
Email:
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Lines
- North Auckland Line 36.000km to 280.760km end
- Whangarei Port Branch
- Dargaville Branch
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South Island Access
Kris Haitana - Regional Protection Manager
Mobile: 027 569 0662
Carolyn Neame - Protection Planner SI
Sharfaraz Karim - Protection Team Leader SI
Email: South Island Access Inbox
Permit to Enter Enquiries
Email:
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Lines
- Rapahoe Branch
- Hokitika Line
- Stillwater – Ngakawau Line
- Westport Branch
- Main North Line 0km to 347.000km
- Main South Line 0km to 99.000km
- Hornby Branch
- Main South Line 99.000km to 601.404km
- Port Chalmers
- Finegand Branch
- Bluff
- Ohai Branch
- Taieri Branch 0km to 3.500km
- Taieri Branch 3.500km to end (Dunedin Council)
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National Compliance Team
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Dave Wilson - National Compliance Manager
Mobile: 027 886 0953
Email: Dave Wilson
- Julia Armstrong - Occupational Safety Advisor
- Mike Keeley - Occupational Safety Advisor
- Gary Vincent - Occupational Safety Advisor
- Tania Simpson - Occupational Safety Advisor
- Isaac Adams - Occupational Safety Advisor
- Tash Challinor - Occupational Safety Advisor
- Andy Chivers - Occupational Safety Advisor
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Business Support (Protection)
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For Business Support Enquiries
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